Jeannie Davis

A nationally recognized authority on communication skills and telephone communication for great customer service, Jeannie Davis is the award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service. She is a contributing author in Real World Customer Service Strategies That Work. She is President of Now Hear This, a communications training company. An influential speaker and trainer, Jeannie's respected affiliation with Fortune 500 companies and national associations is testament that her webinars, workshops, seminars, and keynote presentations are beneficial to organizations throughout the country.

  • President of Now Hear This, a communications training company located in Aurora, Colorado
  • Influential speaker and trainer
  • Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
  • Contributing author in Real World Customer Service Strategies That Work
  • Active 26-year member of the National Speakers Association (NSA)
  • Chairperson for the Aurora Commission for Older Adults (OCFOA)
  • Secretary of the Board of Directors for Open Door Youth Gang Alternatives
Jeannie Davis

Courses available by Jeannie Davis

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  1. Best Practices for Professional Email and Chat Messaging Etiquette
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    • On-Demand
    Best Practices for Professional Email and Chat Messaging Etiquette

    Nationally recognized communication authority Jeannie Davis will help you enhance your email etiquette skills and boost your productivity during text-based interactions with your customers. She’ll share 13 tips to help you manage email more successfully and 10 insights to stimulate positive chat messaging experiences.

    What You'll Learn

    • How should you format professional emails?
    • What is the proper use of a variety of important email fields?
    • How can you find increase the value of email communication?
    • What ten practices will enhance your text-based conversations?
    • How can you improve live chat productivity, speed, and professionalism?
    • How do active listening skills impact your chat messaging experience?

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