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Your presenter for today is Bob Greene. Bob Greene is a professional corporate trainer and owner of RCG Business Services. He is also an adjunct-faculty member with the American Management Association. Bob has created and delivered training content for associations, industry, and governmental agencies, including the U.S. Navy Seals. He has over fifteen years of corporate training experience that is built on a career in business management and sales leadership in financial services, healthcare, consumer products, and software as a service.