A veteran of delivering lousy news, Suzanne Lucas will share her secrets for difficult conversations. You will learn how to make these negative interactions more comfortable for everyone involved.
Topics Covered
- How can you prepare for the bad news to soften the blow?
- Why should you focus on listening?
- What role does empathy play? Why is it essential?
- Why is it kinder to be direct?
- How can you support people after delivering bad news?
- What is the difference between things you can fix and things you cannot?
- How can you explain information clearly?
- Why is it helpful to keep to your message?
Training Overview
Don’t become another viral story after giving bad news. Learn what to say when bad news is the only choice.
An online mortgage company CEO recently fired 900 employees in a Zoom meeting. As Inc. magazine aptly noted, “It’s a tragic example of how not to manage people.” While you hopefully do not need to eliminate the positions of hundreds of people, delivering bad news in the workplace is a recurring obligation.
Whether discussing performance, compensation, unwelcome job changes, employment termination, a security breach, budget cuts, vendor disqualification, or other disappointing information, there are techniques you can use to make these conversations more palatable. Optimally delivering bad news will help both you and the recipient, earn you respect, and improve your career prospects.
- How can you prepare for the bad news to soften the blow?
- Why should you focus on listening?
- What role does empathy play? Why is it essential?
- Why is it kinder to be direct?
- How can you support people after delivering bad news?
- What is the difference between things you can fix and things you cannot?
- How can you explain information clearly?
- Why is it helpful to keep to your message?
Who Should Attend?
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Expert Presenter
Suzanne Lucas
- Focuses on helping other people and companies be the best they can be
- Spent ten years in corporate human resources
- Recognized as one of the top influencers in human resources
- Writings and advice across the Internet, archived on the "Evil HR Lady" website
- Host of "The Real HR Show"
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