How To Design A Strategic Service Plan To Address COVID-19 Challenges

Management consultant and HR expert Pete Tosh will give you a methodology and tools for developing your 2021 strategic HR service plan. You will learn how to move beyond COVID-19 while remaining cognizant of the regulatory requirements.

What To Expect This Year

Managing workforce growth as most organizations plan to expand this year
Facilitating the development of employees’ digital and analytical skills
Revamping employee engagement initiatives to work in today’s environments
Staying current with the ever-changing regulatory requirements
Reinstating performance management systems
Addressing DEI issues which have become even more of a priority

Training Overview

Strategically move beyond COVID-19 challenges. Use planning to meet lofty goals.

Human resources professionals are now more vital than ever, required to maximize both employee and organizational performance despite the challenges of the pandemic.

Even more is expected from you in 2021:

Managing workforce growth as most organizations plan to expand this year
Facilitating the development of employees’ digital and analytical skills
Revamping employee engagement initiatives to work in today’s environments
Staying current with the ever-changing regulatory requirements
Reinstating performance management systems
Addressing DEI issues which have become even more of a priority

To achieve the above objectives, you need a methodology for developing your 2021 strategic HR service plan. We have assembled a unique and engaging webinar to give you all the necessary tools:

How To Design A Strategic Service Plan To Address COVID-19 Challenges

I. Using a strategic frame of reference for developing an HR Strategic Plan

Developing your HR frame of reference
Drafting your HR department’s mission statement

II. Providing internal HR services to your organization

Delivering value to your internal customers
Overcoming the challenges of providing HR services
Developing a SWOT for your HR department

III. Closing HR service gaps to delight your internal customers

Understanding your customers’ expectations
Completing an internal customer report card
Using an importance-performance matrix to enhance service

IV. Prioritizing aspects of HR service most important to your internal customers

Following a strategic HR leadership model
Drafting a vision statement for your HR department

V. Aligning your HR processes with your organization’s business plan

Utilizing organizational success factors and employee competencies
Enhancing employees’ competencies through your HR processes

VI. Strategically carrying out your role as a coach and counselor

Determining when and how to coach
Deciding when and how to counsel

Who Should Attend?

Human resources professionals
Business owners
Plant managers
Operations managers
Employee relations

Expert Presenter

Pete Tosh

Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth
Previously served in human resources and quality functions at the plant, divisional, and corporate levels
Frequently develops and facilitates a variety of leadership development programs from which employees from over 3,000 organizations have benefited
B.A. in psychology from Emory and Henry College
Master’s degrees in Business Administration and Industrial Psychology from Virginia Commonwealth University

Credits

This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.

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