Human resources expert Jenni Stone will share scenarios that require HR intervention, tips for approaching them, and sample language you can use to say the things that may be hard to hear.
What You'll Learn
- How should you talk with employees who refuse to wear masks?
- What techniques work for handling difficult employees and disruptive behaviors?
- What approach is most effective for having difficult conversations online?
- How should you address personal habit and hygiene issues?
- How can you broach race, bias, and microaggressions?
Training Overview
Confront employees causing problems. Learn how to have difficult conversations without heartache.
Human resources professionals come face-to-face with some of the most difficult conversations in the workplace. The COVID-19 pandemic has brought even more consternation and need for confrontation.
You can approach these conversations with the same strategic mindset you use for engagement initiatives and workforce planning. By understanding the difficult situations you might encounter, you are able to lessen the blow and prepare to handle the reactions that follow.
- How should you talk with employees who refuse to wear masks?
- What techniques work for handling difficult employees and disruptive behaviors?
- What approach is most effective for having difficult conversations online?
- How should you address personal habit and hygiene issues?
- How can you broach race, bias, and microaggressions?
Who Should Attend?
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Expert Presenter
Jenni Stone
- HR director and partner at HR Shield, a company that provides HR solutions to small and midsize businesses nationwide
- Dual-certified: Professional in Human Resources (PHR) and SHRM Certified Professional (SHRM-CP).
- Active in HR Florida State Council, South Carolina SHRM State Council, Greenville SHRM, and Society of Human Resources Management.
- SHRM blogger
- Frequent speaker at professional human resource meetings and conferences across the country
- Master’s degree in HR Management
Credits
- This program has been approved for 1.2 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
- This program is valid for 1.2 PDCs for the SHRM-CP or SHRM-SCP.
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