Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.
- Posture/Body Language
- Inflection
- Courtesy
- Tonality/Volume
- Understandability
- Rate of Speech
- Extra Mile
Training Overview
How do your customers see you? Paint a flattering portrait for them.
Customers are quick to visualize the person on the other end of the phone line. You need to demonstrate characteristics that create a positive, memorable image.
You can use the word PICTURE to remember the attributes of a self-portrait that everyone will remember with pleasure:
- Posture/Body Language
- Inflection
- Courtesy
- Tonality/Volume
- Understandability
- Rate of Speech
- Extra Mile
Who Should Attend?
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Expert Presenter
Jeannie Davis
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives
See What Others Are Saying:
Credits
- This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
- This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.
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