Nationally recognized communication authority Jeannie Davis will explain the importance of attitude in customer interactions. You will learn how to provide positive service even in difficult times.
Key Takeaways
- How can you accept responsibility for every interaction?
- How do your interactions reinforce your organization’s mission and values?
- How can you convert negative thoughts into positive thoughts?
- What positive words and phrases can you use?
Training Overview
Do you have a can-do attitude? Refine your approach to delight customers.
Your attitude impacts the level of customer service you provide. You must treat customers with respect and make their experiences dealing with you and your organization pleasant.
If your day is riddled with irate callers, tight deadlines, too many meetings, conflicts, or delays, it’s likely you’ll have a negative attitude. Despite your bad feelings, you can still own every customer interaction with a can-do approach.
- How can you accept responsibility for every interaction?
- How do your interactions reinforce your organization’s mission and values?
- How can you convert negative thoughts into positive thoughts?
- What positive words and phrases can you use?
Who Should Attend?
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Expert Presenter
Jeannie Davis
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives
Credits
- This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
- This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.
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