Human resources extraordinaire Teri Morning will show you how to make even the most challenging topics palatable. You will learn how to handle difficult employees and tough situations.
What You'll Learn
- How should you approach conversations about difficult topics?
- What strategies work for setting the foundation?
- How should you conduct the meeting?
- What documentation should you create?
- How can you stay on track and avoid tangents?
- What expectations should you set?
- How can you follow up without failing?
Training Overview
Have difficult conversations with difficult employees successfully. Learn new techniques to broach tricky topics with your team
The COVID-19 pandemic has brought even more consternation and need for confrontation. As your employees become more frustrated with the surging Delta variant and the restrictions it has spawned, they are growing less amenable to constructive criticism, management requests, and workplace changes.
Elaine doesn’t want to wear a mask. Carrie hates her new office. Tomas is reluctant to change his process for managing cancellations. Raymond does not accept criticism about his brusque tone in online meetings. Sam does not feel their huge raise is enough.
No matter how kindly you pass on negative feedback, make seemingly benign requests, or even share good news, conversations with employees can occasionally go sideways and devolve into confusingly different discussions.
Every supervisor will have employees with whom ordinary communication techniques will not work, such as:
- The it’s-never-my-fault victim
- The narcissist
- The change blocker
- The you-owe-me employee
- Adults acting like toddlers
- Those who are untruthful
- Shapers and controllers of chaos
To obtain resolutions, you need to plan your communications carefully.
- How should you approach conversations about difficult topics?
- What strategies work for setting the foundation?
- How should you conduct the meeting?
- What documentation should you create?
- How can you stay on track and avoid tangents?
- What expectations should you set?
- How can you follow up without failing?
Who Should Attend?
|
|
Expert Presenter
Teri Morning
- Specializes in solving company people problems and providing big company style HR service to small business
- Over 20 years of experience in human resources and training
- Certified in mediation skills, project management, and IT management
- Myers-Briggs practitioner
- Has held the PHR, SPHR, SPHR-CA, and SHRM-SCP certifications
- Master’s degree in human resource development with a specialization in conflict management
- MBA
Credits
- This program has been approved for 1.5 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
- This program is valid for 1.5 PDCs for the SHRM-CP or SHRM-SCP.
HRWebAdvisor Quality Commitment
HRWebAdvisor, a division of CareerLearning, wants you to be satisfied with your webinar. If this webinar does not meet your expectations, email us at service@hrwebadvisor.com.